1. 听：其次,用LSCIA模型处理客户投诉: (1)倾听(Listento) 当客户提出异议及发映产品及问题时,我们首先要学会倾听,收集数据,作好必要的记录. 然后,要弄清问题的本质及事实. 切记不要打断对方的谈话. 倾听的行为方式有点头、手势、微笑、记录等.
2. 倾听：(1)倾听(Listento) 当客户提出异议及发映产品及问题时,我们首先要学会倾听,收集数据,作好必要的记录. 然后,要弄清问题的本质及事实. 切记不要打断对方的谈话. 倾听的行为方式有点头、手势、微笑、记录等. 在倾听的过程中不妨多运用提问的技巧,
3.
3. 听,倾听：listen into 收听;监听;偷听 . |listento 听,倾听 . | a little 一些,少许;一点儿 .
4. 听......(讲话)：line up 整队; 排成行 |listento 听......(讲话) | live on 靠......为生
Two - word Verbs-(成语动词)
listen to的近义词
A：Hi, Mary, how are you doing?
喂，玛丽，你好吗？
B：Fine. What happendedto you yesterday? I didn't see you in class.
很好。昨天你出了什么事？我在课堂上没有见到你。
A：Oh, I overslept as usual. What went on anyway?
啊，像往常一样睡过头了，难道有什么事？
listen to的解释
B：We heard about two-word verbs.
我们学了一些成语动词。
listen to
A：What's a two-word verb?
什么成语动词？
B：Things like drop in, go over, get out, fill up.Listento these two sentences: citation will run in the third race tomorrow; Mr.Lee will run into see you tomorrow. Can you tell which run in is the two-word verb?
像drop in， go over， get out， fill up这些词。听听下面这两句话：Citation will run in the third race tomorrow; Mr。Lee will run into see you tomorrow。 这两句中都有run in，你能说出哪一个是成语动词吗？
Traffic Jam-(交通堵塞)
B：Oh, damn. There’s another traffic jam on the highway.
哦，真糟糕。路上又堵车了。
A：How can there be a traffic jam on a 16-lane highway every day?
16车道的主干道上怎么可能堵车？
B：There are just too many people, and too many cars.
因为人太多，车太多。
A：I wonder if there was an accident.
我想是否又出车祸了。
B：No, they just said it too many people were tryingto get off at the Capitol exits.
不是，据说只是太多人转车到去国会大厦的出口。
A：Well, let’s put on some music. We’re goingto be stuck in this for a while.
哦。我们放点音乐吧。可能要困在这里一会儿。
listen to的翻译
B：All right, what do you wanttolistento?
好吧。想听点什么？
A：How about some Beatles?
披头士的怎么样？
B：Yeah, all right.
好的，挺好。
看医生
A：Now, what seemsto be the trouble?
什么地方觉得不舒服？
B：It’s nothing serious. But I always have a headache, and I haven’t slept properly for several weeks. I’ve also lost appetite and my eyes are burning.
没什么大毛病。我只是老头疼，最近几个星期睡眠不太好，不想吃东西，眼睛发红。
A：Mm, you do look rather pale. Let me take your temperature. Would you put the thermometer under your arm. Please? Now, let melistento your pulse. Mm, do you feel weak?
你的脸色显得苍白。我来给你量量体温。请把体温表放在腋下。我在听一下，你感觉虚弱吗？
B：Yes, I never seemto have any energy.
是的。我似乎一点力气也没有。
A：I’ll give you a blood test. Would you roll up your sleeve? Just as I thought. You’re anemic. You’d better pay more attentionto your diet. Eat plenty of fresh fruit and vegetables and food high in protein. And don’t’ stay up late working. Tryto get more rest.
给你验一下血。请把袖子卷起来。你换了贫血症。你最好更加注意饮食，多吃新鲜水果、蔬菜和高蛋白食物。不要熬夜，想办法多休息。
B：Thank you.
谢谢你。
